Genesys Contact Center software offers a comprehensive, multichannel approach to the call center, allowing you interact with your customers over the phone, via SMS chat, via web chats and more. A2Z Technology Solutions has extensive experience in designing, deploying, and integrating Genesys Contact Center solutions.
Bring the Leading Customer Experience Platform to Your Contact Center
Why Genesys? Genesys Contact Center software allows you to reach your customers where they are, whether on your website, on the phone, or on the go. The technology powering Genesys Contact Center software is innovative and reliable, but most importantly, it is focused on delivering amazing customer experiences at every touchpoint throughout the customer journey.
Customizing Genesys Contact Center with A2Z Technology Solutions
However, deploying Genesys Contact Center software is not a simple matter of downloading a program and clicking the ‘install now’ button. Our Genesys consultants are skilled in planning, implementing, customizing, and optimizing Genesys Contact Center.
Our Genesys Contact Center solution is focused on integrating an omni-channel solution into your existing systems so that your contact center agents can:
- Interact with customers via the customer’s preferred platforms such as web chat, voice, social media, text messaging, email, or mobile apps
- Deliver a positive customer experience regardless of channel
- Refer to contextual information that helps them to better serve the customer regardless of channel
- Improve service
Our solutions also improve operational efficiencies and reduce costs as well as provide you with detailed insights and reports.
Whether you have an existing PBX or are designing a contact center from the ground up, A2Z Technology Solutions can help. Contact us today to learn more about our Genesys Contact Center solution.